Question 1

How do I get started?

Accepted Answer

Create your account with your email, verify it and start setting up your store from your merchant dashboard.

Question 2

Can I use my own domain?

Accepted Answer

Yes. Connect your own domain from your dashboard, verify ownership with one DNS record and we handle HTTPS.

Question 3

Who can manage my store?

Accepted Answer

Invite staff with role-based access so everyone sees only what they need.

Question 4

Which payment methods can customers use?

Accepted Answer

Offer Cash on Delivery, mobile wallets and card payments. Online payments run through an integrated payment gateway, and platform billing stays separate from your store's checkout revenue.

Question 5

Which couriers can I use?

Accepted Answer

Connect supported courier partners from your dashboard to book parcels and track deliveries. Use your own courier account.

Question 6

Can I set different delivery charges?

Accepted Answer

Yes. Set delivery charges by area from your dashboard, so customers see the right price at checkout.

Question 7

How is the platform billed?

Accepted Answer

Plans are billed monthly or yearly. Invoices are paid online and verified before your plan renews.

Question 8

Can I change or cancel my plan?

Accepted Answer

You can switch plans or cancel at the end of any billing term. Your store data stays yours.

Question 9

Is my store data secure?

Accepted Answer

Staff sign-ins support two-factor authentication, access is role-based, and every important action is recorded in an audit trail. Your store data always belongs to you.

Questions, answered

Getting started

Payments & delivery

Billing

Security

Still have questions?

Ready to open your store?