Loading page
The call center that already knows your orders.
Give your team a browser-based call center with your own number. Every call opens with the customer and their order on screen, and Auto Call hands over the conversations that need a person.
0
phones or headsets to buy. Agents call from the browser
1
brand number your customers recognise
100%
of calls recorded and saved to the order
3 min
to invite an agent and start taking calls
One desk, every conversation. Calls and chats side by side.
Customers do not care which channel they started on. Your agents see the call, the WhatsApp thread and the order in one place and carry the context from one to the next.
- Calls
- Messenger
- SMS follow-up
Chat channels depend on the Social Chat add-on.
Everything your support team needs, on day one.
Calls from your browser
Answer and place calls from the dashboard with any headset or laptop microphone.
Dedicated brand number
Customers see one number that belongs to your store, on every call.
Order on screen
When a known customer calls, their latest orders and address open before you say hello.
IVR menu
A greeting with options such as “1 for orders, 2 for returns” sends callers to the right team.
Queues and smart routing
Callers wait in line and ring the next free agent, or the agent who handled them last time.
Live transfer
Hand a call to a teammate or a manager without making the customer repeat themselves.
Recording and history
Replay any call, search by number or order and coach your team with real examples.
Notes and call outcomes
Tag each call, such as resolved, refund or callback, and keep notes on the customer.
Missed-call callbacks
Missed and abandoned calls land in a callback list so nobody is forgotten.
Business hours and voicemail
Set opening hours, a closed message and voicemail that turns into a ticket.
Live monitoring
Supervisors see who is on a call, who is free and how long callers are waiting.
Agent reports
Calls handled, talk time, outcomes and response times per agent and per day.
One platform. One view. No lost context.
- One customer viewCalls, chats and orders sit on one customer profile, so any agent picks up where the last one stopped.
- Follow-ups that send themselvesFinish a call and an SMS with the order link or a delivery update goes out automatically.
- Auto Call handoffAuto Call confirms routine orders. When a customer presses 2, the call rings a free agent with the order open.
- No lost enquiriesAfter hours, voicemails and missed calls are queued for the first agent in the morning.
How a call reaches your team
- 1
Customer presses 2
During the Auto Call, a customer who needs help asks for a person.
- 2
Routed to a free agent
The call rings the next available agent in your browser, with the order on screen.
- 3
Outcome logged
Notes, recording and result are saved to the order automatically.
Every call, put to real work.
From a status check to a confirmed order, run the conversations that move your store forward.
Customers get their order checked, changed or fixed without waiting in a queue.
- Order status and trackingSee the courier, the last update and the delivery estimate while the customer is still talking.
- Changes and cancellationsUpdate the address, swap a size or cancel from the same screen that holds the call.
- Returns and refundsLog the reason, tag the call and hand the refund to your team with the notes attached.
Live call · Inbound
Nusrat Jahan · Order #10483
“Can I change my delivery address?”
Call center pricing
Preview of upcoming plans. Prices may change before launch.
Basic
For small teams taking their first calls from the browser.
৳2,500/mo
Up to 2 agents, plus per-minute call rate
Notify me at launchor book a demo
What's inside:
- 2 agent seats
- Browser-based calling
- Dedicated brand number
- Call history
- Basic reporting
- Not included: Live call transfer
- Not included: Call recording
- Not included: Priority support
Most popular
Regular
For busy support teams that need recording and transfers.
৳4,500/mo
Up to 5 agents, plus per-minute call rate
Notify me at launchor book a demo
All Basic features plus:
- 5 agent seats
- Live call transfer
- Call recording
- Detailed dashboard
- Not included: Priority support
Advance
For large teams that want advanced reports and priority help.
৳8,000/mo
Up to 10 agents, plus per-minute call rate
Notify me at launchor book a demo
All Regular features plus:
- 10 agent seats
- Advanced reporting
- Priority support
- Custom auto-call setup
Need a bigger team?
Running a large support desk or several brands? We will shape a Call Center package around your team and call volume.
- More than 10 agent seats
- Several brand numbers
- Custom routing and auto-call setup
Compare Plans | Basic ৳2,500/mo | Regular ৳4,500/mo | Advance ৳8,000/mo | Enterprise Custom |
|---|---|---|---|---|
| Limits | ||||
| Agent seats | 2 | 5 | 10 | Custom |
| Brand number | 1 | 1 | 1 | Custom |
| Call minutes | Per-minute rate | Per-minute rate | Per-minute rate | Custom |
| Calling | ||||
| Browser-based calling | Included | Included | Included | Included |
| Dedicated brand number | Included | Included | Included | Included |
| Call history | Included | Included | Included | Included |
| Live call transfer | Not included | Included | Included | Included |
| Call recording | Not included | Included | Included | Included |
| Reporting | ||||
| Basic reporting | Included | Included | Included | Included |
| Detailed dashboard | Not included | Included | Included | Included |
| Advanced reporting | Not included | Not included | Included | Included |
| Support & setup | ||||
| Priority support | Not included | Not included | Included | Included |
| Custom auto-call setup | Not included | Not included | Included | Included |
Questions, answered
It is in development. Choose “Notify me at launch” and we will contact you as soon as it is available.
Ready when you are
Start selling online with Bix Ecommerce today
Your storefront, payments, couriers and orders in one place. Set up in minutes and take your first order this week.
- Free trial on any plan
- No setup fee
- 7-day money-back guarantee
- Cancel anytime
