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AI sales agent
Reply to every customer, instantly.
One inbox for Facebook, Instagram, WhatsApp and your website. An AI agent answers from your catalog, takes the order, and hands tricky chats to your team.
Inbox · WhatsAppAI replying
দাম কত? (sends a photo of white sneakers)
White Runner sneakers: ৳2,490. Sizes 40, 41, 42 in stock. Want me to place an order?
Size 41, Dhaka
Order created. Cash on Delivery, 2 days. Anything else?
Order added to your dashboard
The problem
You lose sales to missed messages
1. Late replies lose customers
Shoppers buy from whichever store answers first.
2. Messages pile up
Facebook, Instagram, WhatsApp and website chats live in different places.
3. The same questions, all day
Price, size, delivery and stock get typed out again and again.
Features
Your best sales rep, always online
AI sales replies
Answers product, price and delivery questions from your own catalog, in your tone. Send directly or as a suggestion for an agent to approve.
Image and voice understanding
Customers send a product photo or a voice note and still get the right item and options back.
Replies in their language
Bangla, English or Banglish: the reply follows the customer.
One omnichannel inbox
Facebook, Instagram, WhatsApp and your website chat in one place, with labels and filters.
Comment automation
Reply to post comments automatically and move interested buyers into chat.
Orders from chat
Create and track orders without leaving the conversation. They land in your normal order list.
Complaints and follow-ups
Problem chats are flagged and sorted so nothing is forgotten.
Broadcasts and reports
Send approved templates and campaigns to customers and see how they perform.
How it works
Start in 3 simple steps
- 1
Connect your channels
Link Facebook, Instagram, WhatsApp and add the chat widget to your store.
- 2
Teach the AI your business
Your products and prices sync from the store. Add a few instructions for tone and policies.
- 3
Let it reply, you step in
The AI handles routine chats; your team takes over any conversation in one click.
Available as an add-on. See add-ons
Questions, answered
Which channels are supported?
Facebook Messenger, Instagram, WhatsApp and the website chat widget, all into one inbox.
Can I review AI replies before they go out?
Yes. Use suggestion mode so an agent approves each reply, or let the AI answer directly once you trust it.
Does it know my products?
Yes. It answers from your store catalog, so prices and stock come from the same place as your storefront.
How is it priced?
Social Chat is an add-on you can attach to a plan. See the add-ons page for current options.
Is my customer data safe?
Chats are stored in your store’s own data and follow each platform’s data policies.
Ready when you are
Start selling online with Bix Ecommerce today
Your storefront, payments, couriers and orders in one place. Set up in minutes and take your first order this week.
- Free trial on any plan
- No setup fee
- 7-day money-back guarantee
- Cancel anytime
